Return & Refund Policy
At Terissa Hair, we want our customers to have a smooth and confident shopping experience. Please read our return and refund policy carefully before placing an order.
Return Eligibility
We accept return requests within 14 days after the order has been delivered.
To be eligible for a return, the item must be unused, unworn, unwashed, uncut, unaltered, and in its original packaging.
For hygiene and quality reasons, hair products that have been used, installed, washed, brushed out, cut, dyed, altered, or damaged by the customer cannot be returned.
Non-Returnable Items
The following items are not eligible for return:
- Used or installed hair products
- Washed, cut, dyed, brushed out, or altered products
- Products without original packaging
- Products with odors, stains, damage, or signs of wear
- Items damaged due to customer handling
- Final sale or clearance items, if applicable
- Extra packs that have been opened, used, or removed from their original condition
Color and Length Notice
Please note that hair color may appear slightly different due to lighting, screen settings, and display differences.
Hair length may also appear slightly different depending on the curl pattern, texture, and how the hair is measured.
Minor differences in color, length appearance, curl pattern, or texture are not considered product defects.
Return Process
If you would like to request a return, please contact us first at:
support@terissahair.com
Please include your order number, the reason for return, and clear photos or videos of the product if needed.
Do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our mistake, such as sending the wrong item or a defective product.
Original shipping fees, if any, are non-refundable.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund is approved.
If approved, the refund will be issued to your original payment method.
Please note that it may take several business days for your bank or payment provider to process the refund.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery.
Please provide your order number and clear photos or videos of the issue so we can review and assist you.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, it may no longer be possible to cancel or change it.
Contact Us
If you have any questions about returns or refunds, please contact us at:
support@terissahair.com